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Support
RETURNS
A return authorization is required. Products returned without prior authorization will not be accepted. Returned products, which are returned in new condition, will be refunded the full purchase price minus shipping and a 25% restocking fee. Returns must be made within 30 days of purchase. A return authorization number (RMA) must be included with your returned merchandise and can be obtained by e-mailing us at xcart@filermedical.com All returns must be returned to us in 14 days from the date of delivery.
Filer Medica
51722 W Gatehouse Dr
South Bend, IN 46637
Damaged products are replaced or credited at the discretion of our customer service department.
PRICING
Subject to change without notice. Not responsible for pricing errors. Please notify us if you believe our website has a pricing error.
PAYMENT OPTIONS
-VISA, MASTERCARD, AND DISCOVER ARE ACCEPTED. -We reserve the right to limit payment terms and to make changes to our policies as needed.
SHIPPING AND HANDLING
We currently only ship within the 48 contiguous states and calculate shipping charges based on current UPS rates depending on product and destination. Most of our merchandise is shipped on a drop ship basis directly from our supplier/mill in North Carolina. Our orders are sent to the supplier as soon as we receive them and orders placed before 12 noon EST, Monday through Friday, are normally shipped the same business day. Orders placed after 12 noon EST normally ship the following business day. Weather related delays are not subject to freight refunds or adjustments. Since orders are being shipped to you directly from the mill, times may vary, especially during peak seasons.
WAVIER
Do not Substitute any information you receive on the Filermedical web site for that of Licensed Medical Professional. If you are unsure of the nature of your injury or condition please consult with a doctor
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